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Airport

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1. What number do I call to check on airline scheduling or lost luggage?

If you are flying Great Lakes Airlines, operating at the Manhattan Regional Airport, you will need to contact them directly at (785) 537-1306 to inquire about lost luggage. To schedule a flight out of Manhattan, call 1-800-554-5111. Airport Administration cannot help answer questions about baggage or ticketing.

2. How early should I check-in at the Manhattan Regional Airport before catching a flight?

Please arrive an hour before your scheduled flight to ensure that all flight arrangements and security measures are complete. Ticket counter and flight closes 30 minutes prior to departure.

3. Where can I learn how to fly a plane?

Kansas Air Center provides flight instruction and rentals. They are located adjacent to the new Manhattan Regional Airport terminal and can be reached at (785) 776-1991.

4. Can I park my car at the Airport for three weeks?

The Manhattan Regional Airport has long term and short term parking. Long term parking is two weeks. For a longer parking period, please contact Airport Administration at (785) 587-4560, Option 3. Over 2 weeks, we request your tag no. and description of the vehicle, plus a number where you can be reached. There is NO CHARGE for parking at Manhattan Regional Airport.

5. What rental car companies operate out of the Manhattan Airport?

Hertz Rent-A-Car and Enterprise Rent-A-Car operate businesses out of the main Airport terminal at 5500 Fort Riley Blvd. in Manhattan. You may contact them at: Hertz: 1-800-654-3131 or (785) 539-0261 -- Enterprise: 1-800-736-8222 or (785) 537-0557.

6. What happens if I need help after the airline clerk and Airport Administration offices have closed?

If it's ticket or baggage help you need, you will have to wait until the airline agent returns. If you have car trouble while on the Airport, our Information Center will allow you to phone for assistance locally. If you're a pilot and have hangar problems, call the duty pager for a Technician to assist you (785-587-4562). Airport Administration is not open on weekends.

7. Who are those people dressed in white uniform shirts inside the main terminal building?

They are employees of the Transportation Security Administration (TSA). They are here for luggage and passenger screening ONLY within Manhattan Regional Airport. They cannot assist you with baggage or ticket questions. Please wait patiently at the ticket counter for the airline clerk to help you with baggage delays or ticket questions.

8. Can I take pilot lessons at Manhattan Regional Airport?

Yes. Kansas Air Center, located to the east of the main terminal building, performs pilot training. (785)776-1990. Additional training classes pertaining to the aircraft industry can be scheduled with the General Aviation Testing & Training (GATTS) facility located on the general aviation grounds (785)776-6676.

9. What if my private plane needs maintenance and I've flown in from out of town?

Contact Heartland Aviation for all your aircraft maintenance needs. (785)537-9200.

10. What type of aircraft fuel is available at Manhattan Regional Airport?

We have Jet A, 100LL and Mo-Gas, plus self-fueling tanks; all located on the old airport grounds, the first exit east of the Main Terminal Building.

11. What if I have a vehicle or aircraft FIRE while at Manhattan Regional Airport?

Station 4 of the City of Manhattan Fire Department is located on-site and will be at the fire's location as soon as they are notified. Firemen are available 24 hrs. a day, 7 days a week.

12. What if I arrive at the Airport, need transportation and the car rental agencies are closed?

You can call a taxi-cab at our Airport Information Center in the lobby, or, in advance of your arrival, you can arrange for a car rental by calling Hertz (1-800-654-3131) or Enterprise (1-800-736-8222).

13. How do I get my name on theT-Hangar waiting list?

Call Airport Administration, (785)587-4560, option 3 and make that request. Staff who speak with you will want your name, how to contact you and the size of your aircraft.

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Community Development

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1. What is the Comprehensive Plan?

The Comprehensive Plan is a policy document consisting of maps and written policy statements, and goals and objectives, addressing a number of issues relating to growth, housing, economic development, transportation, environment, parks and open space, aesthetics, community character, and neighborhood and historic preservation and conservation. The primary emphasis of the document is to provide long range guidance to property owners, citizens and decision makers on land use issues, such as where residential, commercial and industrial development should occur in the future, and at what densities. Manhattan and Riley County updated the Manhattan Urban Area Comprehensive Plan in a two-year joint planning process, culminating in adoption by the Manhattan Urban Area Planning Board, the Riley County Planning Board and the City and County Commissions in June 2003. To read the Manhattan Urban Area Comprehensive Plan or to download maps and text, please visit the Planning Division section of this web site and go to "Comprehensive Plan and Other Policy Plans and Documents".

2. What is a PUD?

A Planned Unit Development is a zoning process which combines all of the development review processes (zoning, subdivision and site planning) into one comprehensive approach. Within a public hearing process, the Manhattan Urban Area Planning Board reviews issues including: site plans, proposed land uses, density, architecture, landscaping and screening, signage, lighting, drainage, pedestrian, bicycle and vehicular access and other related issues, to create a site specific zoning district. Unlike regular zoning districts, the process allows a more flexible approach towards site plans and land use mixtures, so that a development can be designed for a specific site. The process also gives the community and decision makers more ability to have direct input into the character and design of a project.

3. What are Zoning Regulations?

The Zoning Regulations consist of both a map of the City and a written ordinance, which divide the community into land use districts, such as residential, commercial, industrial or Planned Unit Developments, as well as the Airport Overlay, University Overlay and Flood Plain districts. The Zoning Regulations describe what type of land use activity is permitted in each district, and also regulates how buildings, signs, parking and other construction may be placed on a lot. The document also provides regulations for temporary and accessory uses, and provides standards and procedures for rezonings and actions of the Board of Zoning Appeals.

4. What are Subdivision Regulations?

The Subdivision Regulations are a written document which describe the review procedure and the minimum design and submittal requirements for creating a subdivision. The regulations insure that each subdivision provides safe, buildable lots, with adequate drainage, access for both vehicles and pedestrians, connectivity to adjacent neighborhoods, and adequate utility and public services

5. How many dwelling units may be in a house?

The number of dwelling units permitted in a house is based on the zoning district in which the house is located, the dimensions of the lot, the square footage of the lot, and the number of off street parking spaces available. For further assistance, please call the Community Development Department at (785)587-2412.

6. Where may I place a fence on my property?

Generally, a fence may be placed: 1) Along the rear and/or side property lines. 2) Fences may not be in the front yard setback. They must be set back at least 25 feet behind the front property line. Before building a fence, please make sure you know where the property lines are located. The curb of the street is not your front property line. You can obtain a copy of the subvision plat for your lot from the Public Works Department at City Hall (785-587-2415) or email Nathan Page. In some cases, you may need to hire your own surveyor to accurately locate property lines. Also, check with the City to make sure there are no drainage easements on the lot. Fences may not be placed in a drainage easement, or in a vision clearance triangle at street intersections. In addition, always call 1-800 DIGSAFE to have the underground utilities marked before you start digging. If you have any questions concerning placement of a fence, please call the Community Development Department before starting construction (785)587-2412. Depending on the height of the fence you may need a building permit (call the Code Services Division (785)587-4506 to find out if you need a permit).

7. What can I do if I can't comply with the setback requirements?

If your are unable to comply with the set back requirements, you have the option of applying for an Exception. You should contact a Planner with the Community Development Department at (785)587-2412, to get more information on how to apply for the Exception. A preapplication meeting is required. Exception Doc.

8. What is my property zoned?

You may call the Community Development Department (785)587-2412 to get this information. You need the address and possibly the legal description.

9. How many people may reside in a dwelling unit?

Either (a) an individual or two (2) or more persons related by blood, marriage, or adoption, or under foster care established by governmental action, living together as a single housekeeping unit; or (b) a group of not more than four (4) persons, some of which are not related by blood, marriage, or adoption, living together as a single housekeeping unit.

10. Where may I place a detached storage shed or a detached garage on my property?

Detached accessory buildings are required to be set back: *60 feet from the front property line. *On corner lots accessory buildings shall be set back from the side street a distance not less than that required for the principal structure. * 3 feet from the side property line. * 5 feet from the rear property line. * 10 feet from the rear property line if the rear property line abuts an alley. For additional assistance, please contact the Community Development Dept. at (785)587-2412.

11. If I have a concern about parking issues, too many tenants in a dwelling unit, or too many apartments in house, how do I get someone to look into this for me?

You may call the Community Development Department (785-587-2412) and speak with the Zoning Inspector.

12. How do you file an application for a conditional use permit?

Application for a conditional use permit must be filed with the Community Development Department. For further assistance, please call the Community Development Department at (785)587-2412. A preapplication meeting is required before submitting an application. Conditional Use Permit: (Filing Instructions)

13. What are the regulations regarding campaign signs?

The Manhattan Zoning Regulations permits campaign signs within the City Limits under the following conditions: 1. Said signs may be erected not earlier than sixty (60) days prior to said election and shall be removed within fifteen (15) days following said election. 2. No sign shall be located within, or over the public right-of-way. To insure that signs are not placed in a public right-of-way, the following guidelines should be followed along most streets: · Signs should be placed behind sidewalks; if there is no sidewalk, signs should be placed at least 15 feet behind the curb. · Major streets such as Seth Child Road, Ft. Riley Boulevard, Tuttle Creek Boulevard, Kimball Avenue, and US Highway 24, usually require much greater setbacks, and are often fenced and/or have large drainage ditches, behind which signs should be placed. · Finally, it is recommended that care be taken to insure that vision is not blocked near street intersections.

14. How do the Manhattan Zoning Regulations get amended?

For further assistance, please call the Community Development Department at (785)587-2412. A preapplication meeting is required before submitting an application.

15. How do you request the rezoning of a property?

For further assistance, please call the Community Development Department at (785)587-2412. A preapplication meeting is required before submitting an application. Rezoning: (Filing Instructions)

16. How do you request a variance?

For further assistance, please call the Community Development Department at (785)587-2412. A preapplication meeting is required before submitting an application. Variance: (Filing Instructions)

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Customer Service

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1. How much are taxi coupons?

Individual coupons can be purchased for $2.50 or a book of 10 coupons for $25.00. Each coupon entitles the owner to a one-way trip anywhere within the Manhattan City limits.

2. How can I qualify for taxi coupons?

To qualify for the program, citizens must be at least 62 years old or disabled and over 16, and have an annual income under $14,000. Applicants are asked to complete a form certifying their age and income. Also, if a person is applying due to a disability, a statement from a physician is required. Finally, all applicants must be residents of the City of Manhattan to participate in the program.

3. I'm having a live band play at my boyfriend's birthday party and I'm planning on inviting over 100 family and friends for this event. Are there any special arrangements that I need to make?

Because of the noise level generated by the live band and the number of people attending, you would need to apply for a Noise Permit for this event. The music must be restricted to no later than 10:45 p.m. A Noise Permit Attachment outlining specific requirements for a permit holder can be found under Application Forms on the Customer Service Home Page or can be picked up with an application at the Customer Service Office located at 1101 Poyntz Avenue. Noise permit application

4. My company is sponsoring a 10K run is there a special permit that I need to obtain from the City of Manhattan?

Yes, you would need to apply for a Parade/Assembly Permit from the City of Manhattan. You would need to complete an application at least 48 hours before the event to have ample time for the application to be processed by the Riley County Police Department, Department of Public Works, Parks and Recreation (if any of the City Parks are involved) and the Customer Service Office. You must also attach a map with the route marked. An attachment outlining requirements for the permit holder can be found under Application Forms on the Customer Service Home Page or can be picked up at the Customer Service Office located at 1101 Poyntz Avenue. Parade Permit Application

5. Who would I contact if I wanted to have a block party, and needed to block off the street?

You would need to apply for a Block Party Permit. This application can be found under Application Forms on the Customer Service Home Page or can be picked up at the Customer Service Office located at 1101 Poyntz Avenue. Three applicants are required to complete a Block Party Permit Application. All three applicants must reside or own property adjacent to the street to be obstructed. The three applicants shall be responsible for cleaning up the street or other public way. The application will then be sent to Riley County Police Department and Public Works for their approval. Once the application has been approved, a permit will be issued to the applicants and the Manhattan Fire Department will be notified of this event.

6. Why can't more than 3 parking permits be issued per residence?

Based on City Ordinance parking permits are sold only to residents of the restricted area. Residents are limited to two regular parking permits and one guest permit per dwelling unit and cost $5.00 each. Year, make, and license plate number of the vehicle is also required.

7. How old does my pet have to be before it is required to be licensed?

Pet must be at least 6 months old.

8. Why can't I purchase a dog license past the expiration date of their rabies vaccine?

Based on City Ordinances a pet license can only be issued through the rabies vaccination expiration date.

9. Am I billed a flat rate or by my usage for water?

See FAQs under the Utility Billing Division for answers to water questions.

10. Do I have to have a pet license for my dog or cat?

Yes, within 30 days after turning 6 months of age, dogs and cats must be licensed and vaccinated in Manhattan. More...

11. How can I pay my utility bill?

Bills may be paid through the mail, automatic bank deposit, online by credit card, and by cash, check or credit card at to the Customer Service Office. Additional drop boxes are located at both Manhattan Dillon's Supermarkets and at City Hall. More...

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Finance Dept - Utility Billing

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1. What is the quality of our drinking water?

The City of Manhattan Utilities Department prepares an annual report called Consumer Confidence Report (CCR), this report is a detailed summary of our drinking water quality. This CCR is published and mailed to all customers every June. Copies are available at City Hall at no charge.

2. What is the source of our water?

The City of Manhattan uses groundwater as its source of drinking water. The City has 16 wells that pump groundwater to the water treatment plant.

3. How does the City treat our drinking water?

The City of Manhattan Water Treatment Plant, softens, fluoridates, disinfects (chlorinates), and filters our drinking water.

4. Does the City add fluoride to the water?

Yes, fluoride has been added to your water since 1955.

5. Will a leak on the City water main affect my water usage and bill?

No. Leaks on the City side will not affect your usage or bill.

6. When am I, the owner, responsible for upkeep concerning my water pipes?

The City maintains all the water mains and the meters we own. You are responsible from the meter to your home and all the plumbing in the house.

7. How are Manhattan's utility rates compared to other cities?

In a recent survey of 24 first class Kansas cities, 10 cities had water rates higher than the City of Manhattan - at a monthly consumption of 5,000 gallons, and 13 cities had sewer rates higher than Manhattan.

8. Am I billed a flat rate or by my usage for water?

You are billed for the water you use to the nearest 100 cubic feet. One hundred cubic feet is approximately 750 gallons of water.

9. If I have a water problem at night, weekends or holidays what do I do?

The water plant phone number is (785)587-4550. The plant is manned 24 hours a day. We can send a service person to shut the water off at the meter if necessary. The charge for an after hours call out is $25.00.

10. What should I do if I am gone for an extended period?

Please notify us and we can shut off the water and stop the billing until you return.

11. When should I let someone know that my water bill is higher than usual?

Please call Customer Service (785-587-2480) AS SOON AS YOU RECEIVE YOUR BILL. Waiting several days can make it impossible to track the cause of the higher usage.

12. Who do I call for water service or disconnect?

The Customer Service Division (785-587-2480) handles the water billing from sign-up to shut-off. They will set up your account for billing and answer questions regarding your account. New Service Application

13. Where do I pay my utility bill?

We have drop boxes for payments at both of the Dillons grocery stores and at City Hall. The mailing address is P.O. Box 309, if you would like to drop it in the mail. We also offer an automatic payment plan which allows for your payment to be taken out of your bank account. We provide this service at no charge.

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Finance Dept. - Finance Division

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1. What is the size of the 2010 City Budget?

$99,158,450

2. What is the sales tax rate paid by citizens?

State of Kansas sales tax = 6.3%
Both Riley County/Pottawatomie retail sales tax = 1.0%
City of Manhattan sales tax = 1.0%
Quality of life sales tax = .25%
Total sales tax rate = 8.55%

Limey Pointe Transportation Development District sales tax = .50%
Quality of life sales tax = .25%
Total sales tax rate for Limey Pointe shoppers = 9.05%

Downtown Redevelopment Transportation Development District sales tax = .50%
Quality of life sales tax = .25%
Total sales tax for Downtown Redevelopment shoppers = 9.05%

3. What is the outstanding estimated total debt of the City as of the end of 2009?

$155,884,092

4. What is the City mill rate and the combined mill rate of the City, Riley County, and USD 383 for 2010?

City Mill Rate – 37.289 mills
USD 383 Mill Rate - 47.847
Riley County Mill Rate - 31.268 mills
State of Kansas Mill Rate - 1.500 mills

Total Mill Rate - 117.904 mills

5. Where do my property taxes go?

Each dollar of property taxes paid is split between several local entities. To see the details of this split, view the document below. 2010 Property Taxes Levied

6. What is a special assessment?

A special assessment is a fee for public improvement projects such as streets, sewers and waterlines that is levied against properties that will benefit from an improvement project. The fee consists of principal and interest and is usually paid over 20 years. The interest rate paid by the property owner coincides with the interest rate and the maturity date for the bonds which are sold to finance the project. Special Assessment Process Explanation

7. Why are special assessments good for Manhattan and it's citizens?

In many states and cities, subdivision improvements are not financed by special assessments. Instead a developer or property owner is required to obtain private financing at conventional interest rates. The cost of the improvement and financing is added to the price of the lots and homes sold by the developer. Because the City of Manhattan issues special assessment general obligation bonds to finance subdivision infrastructure improvements, which are exempt from Federal and State income taxes, developers and homeowners are able to secure lower interest rates on the specials they do pay. Additional advantages are that public financing of infrastructure improvements reduces the cost of housing in our community, helps promote growth in the local tax base and also helps to stimulate the local economy. All these benefits are achieved with no monetary loss to the property owner because a special assessment project generally increases the value of the property by an amount at least equal to the special assessment fees levied on the property.

8. How can a property owner learn more about special assessments?

You may contact Rina Neal, Operations Officer in the Finance Department by phone at (785) 587-2417 or direct an e-mail to neal@ci.manhattan.ks.us.

9. How are special assessments paid by the property owner once they are authorized?

The property owner has several options for payment. If the special assessment fee is from a newly completed project, the property owner can pay off the special assessment in full and not incur any interest charges. They may also pay off a portion of their assessments with a minimum payment amount of 10% per type of special assessment. This early payoff is made after the last step of the special assessment process that authorizes the levy of the special assessment. Generally, this period to pay in full is open for approximately 30 days. Each property owner of record will be notified of the early payoff option. They are also entitled to take a discount for early payoff because bond issuance costs and discount fees can be avoided when paid in full. If the property owner does not choose to pay the fee when the project is complete, they can pay the principal (plus interest) in installments of up to 20 years. The property owner is billed annually through the County Treasurer who adds the amortized fee to the property tax bill each year until paid in full. The interest rate paid is equal to the rate of interest on the tax exempt bonds which are sold by the City to finance the project on a long term basis.

10. Can a property owner pay off special assessments after the 30 day early pay off period has expired?

Yes, the City has a prepayment program available. Once a project is bonded for long term financing the principal and interest payments are locked in for the bonding term so direct payoff of principal with interest cannot be made against the bond itself. However, under the prepayment program, the City can make the payments on the bonds on behalf of the individual property owner. To take advantage of this program the property owner contacts the Finance Department of the City and requests information on the prepayment program. The Accounting Division will prepare an information packet that includes a computation of the present value amount for principal and interest on the property owner's outstanding special assessments. This computation includes the savings that will be realized for early payoff based on an estimated payoff date. If the property owner decides to proceed, they contract with the City and agree to pay the present value amount specified. This prepayment will be placed into a Special Assessment Escrow Fund that earns interest and the City will make the yearly bond payments for the property owner. For additional information on this program and current interest rates contact the Finance Department at (785) 587-2465.

11. Why would a property owner want to pay off their specials early?

There are several benefits to the property owner: 1. The property owner can make the property free and clear of all special assessments liens. This may help to make the property more marketable and may permit the owner to take out a second loan on a property. 2. If property owners cannot invest at a rate higher than the rate being charged on their specials, they could pay off this obligation and be money ahead. This is comparable to paying off high interest debt.

12. In terms of dollars, how large is the special assessment program?

A complete breakdown on special assessment debt and any other financial information for the City is available in the Annual Operating Budget and in the financial section of the Comprehensive Annual Financial Report (CAFR).

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Fire Department

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1. How does one go about obtaining a burn permit?

Burn permits are obtained from the Manhattan Fire Department administrative office located at 2000 Denison. Burn permits are free of charge, however, there are strict regulations on burning in the city limits, and procedures to be carried out when using burn permits. Call 785-587-4504 for more information on obtaining and using burn permits.

2. How many fire extinguishers should I have in an apartment house?

A fire extinguisher must be provided either in the hallways on each floor level of the building or in each apartment. The minimum size is a rating of 2A:10B:C.

3. What To Do After A Fire

You have just had a fire in your home or apartment. Things are a mess and you don't know where to start cleaning-up and getting your life back to normal. Let the Fire Department help you. The Fire Department is for your benefit and assistance. The Department has brochures with suggestions on what to do after a fire. The brochure helps victims deal with the first 24 hours after a fire, insurance issues, property value, and replacement of important documents and records. Call 785-587-4504 for you free brochure.

4. How does my club or organization arrange a tour of the fire station?

Tours of the Headquarters Fire Station may be scheduled by calling (785) 587-4500 between the hours of 8am - 5pm. Please keep in mind that the department has regular duties and training sessions, so the tours must be planned in advance, and scheduled around the department staff schedules. To assist in scheduling, please have the following information available: date and time you would like to visit, number of persons expected to attend, age group of attendees, length of tour requested and any special requests.

5. How many fire extinguishers should I have in my business?

A fire extinguisher with a rating of 2A:10B:C or larger must be provided for each 3000 square feet of floor area or portion thereof. There must be at least one fire extinguisher for each floor level. Fire extinguishers in businesses and apartments are required to be serviced by a licensed company annually.

6. How can I schedule a fire prevention presentation for my organization or group?

The Manhattan Department of Fire Services offers fire prevention presentations on a variety of subjects. Programs can be customized to fit the needs of the specific organization. Call (785) 587-4504 to schedule a presentation.

7. What is the Rescue Alert Program?

In 1977 the Manhattan Department of Fire Services developed the Rescue Alert program to assist both Fire Department personnel and the public in being aware of rescue situations that may involve unusual circumstances. An individual may require additional assistance in being rescued due to illness, temporary or permanent disability, injury, age or other factors. The use of medical aides such as oxygen may present a potential danger not normally encountered in the home. While the department places search and rescue as the major priority at all fire scenes, situations may be encountered where prior knowledge of problems or needs could speed the rescue effort. Rescue Alert is a voluntary program in which anyone can participate. Individuals, care givers, or guardians may contact the fire department and provide information for this program. For more information on Rescue Alert, please call (785) 587-4500.

8. Did You Know?

Did you know that you should replace the batteries in your smoke detectors twice a year? A good way to remember is to do this when you change your clocks for daylight savings time.

9. My Carbon Monoxide detector is showing alarm, but I cannot see any problem. What should I do?

Call 9-1-1 to report carbon monoxide alarms. Leave the house until it has been checked for the presence of carbon monoxide. Unlike smoke, carbon monoxide is both colorless and odorless making it impossible to detect with the senses. The Department of Fire Services is equipped with carbon monoxide meters and can check the home for the presence of carbon monoxide. Common sources of carbon monoxide include cars running in an attached garage, defective appliances and defective appliance vents.

10. Why does my smoke detector make s short chirping sound every few minutes?

Smoke detectors are designed to emit a "CHIRP" every few minutes when the battery is low. This is a warning that the battery should be replaced immediately.

11. Where are the fire stations located in Manhattan?

You can find the locations of the Manhattan Fire Stations with this map.

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Fire Services - Code Services

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1. Do I have to be a certified tradesperson to work on my own home?

You may perform construction activities without having a trades certificate provided that you are both the owner and occupant of the home. Howerver, you must still obtain a permit, if required, and have inspections completed during construction. Please call the Code Department for inspections at (785) 587-4506.

2. What Building and Property Maintenance Codes have been adopted by the City of Manhattan?

The City of Manhattan has adopted the International Codes series, 2006 International Building, Residential, Fire, Plumbing, Mechanical, Fuel Gas, Existing Buildings, Property Maintenance Codes and the 2005 National Electrical Code. Various City Ordinances relating to nuisances and property maintenance are also enforced by the Code Services Section. Additional general information on these Codes may be found in the Fire Department Document Center . If you have specific questions concerning adopted Codes, please call (785) 587-4506.

3. What Certificates does the Code Services Section of the Department of Fire Services issue to Tradespersons?

The Code Services Section issues Certificates for the following trades, upon successful completion of the Block and Associates exam: Journeyman Plumber w/Gas Master, Plumber w/Gas, Journeyman Electrician, Master Electrician, Journeyman Mechanical, Master Mechanical, Journeyman Drainlayer, Master Drainlayer, Master Pipefitter, Journeyman Pipefitter, Journeyman Sheetmetal, Master Sheetmetal ,Journeyman Refrigeration and Master Refrigeration.

4. What contractor licenses are issued by the Code Services Section of the Department of Fire Services?

The following licenses are issued by the Code Services Section. Sign Contractor, General Contractor, Electrical Contractor, Plumbing Contractor, Drainlayer Contractor, Gasfitting Contractor, Mechanical Contractor and Plumbing/Mechanical Contractor.

5. What is required to obtain a building permit for one- or two-family residential construction?

A site plan and construction plan must be submitted to Code Services for review. A building permit application form must be completed, to include all contractors performing work on the project.

6. Who issues building permits?

Code Services section of the Department of Fire Services issues all building permits. Call (785) 587-4506 for more information or e-mail claussen.ci@manhattan.ks.us.

7. What is required to obtain a building permit for a commercial building?

Four sets of plans must be submitted to Code Services. If building a restaurant, five sets of plans is required. These will be reviewed by Code Services, Fire Prevention, and Zoning. One set will be reviewed by the Health Department if building a restaurant. The plans must be stamped by an architect or engineer licensed to practice in Kansas as per state statute. One set of plans will be kept on site and one set will be kept with the Code Services Department. A building permit application form must be completed including a list of all contractors performing work on the project. For additional information, please call Code Services at (785) 587-4506

8. What code applies to unsafe or existing buildings?

The City of Manhattan has adopted the International Property Maintenance Code, 2006 Edition, with amendments which includes these provisions. Follow the link to view the adoption ordinance. Ordinance 6190

9. What permits are issued by the Code Services Section of the Department of Fire Services?

Code Services issues the following permits: Building Permit, Demolition Permit ,Moving Permit ,Plumbing Permit, Mechanical Permit, Electrical Permit, Mobile Home Permit and Curb Cut Permit. Additional general information on these permits may be found in the Fire Department Documents section. If you have specific questions concerning these permits, please call (785) 587-4506.

10. Can owners of buildings request that their building be inspected?

YES!! In fact, we strongly encourage owners to have their buildings inspected. When an inspection finds that an existing building meets all of the requirements of the International Property Maintenance Code, a compliance sticker will be issued to the owner indicating that the building met at least the minimum requirements of the codes as of the date of inspection.

11. How can a property owner obtain a compliance sticker for their property?

The owner may request an inspection of their property by calling (785) 587-4506. If the property meets all requirements of the code, a compliance sticker will be issued. If violations are found, a compliance sticker will be issued after all corrections have been completed and a re-inspection verifys compliance.

12. How can I go about getting an inspection done on my rental apartment?

If you believe there is a code violation on your rental property you may call the Code Services Office at (785) 587-4506 to schedule an inspection of your apartment.

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H1N1 Flu

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1. What is 2009 H1N1 (swine flu)?

2009 H1N1 (referred to as “swine flu” early on) is a new influenza virus causing illness in people. This new virus was first detected in people in the United States in April 2009. This virus is spreading from person-to-person worldwide, probably in much the same way that regular seasonal influenza viruses spread. On June 11, 2009, the World Health Organization (WHO) signaled that a pandemic of 2009 H1N1 flu was underway.

2. Why is 2009 H1N1 virus sometimes called “swine flu”?

This virus was originally referred to as “swine flu” because laboratory testing showed that many of the genes in this new virus were very similar to influenza viruses that normally occur in pigs (swine) in North America. But further study has shown that this new virus is very different from what normally circulates in North American pigs. It has two genes from flu viruses that normally circulate in pigs in Europe and Asia and bird (avian) genes and human genes. Scientists call this a "quadruple reassortant" virus.

3. How does 2009 H1N1 virus spread?

Spread of 2009 H1N1 virus is thought to occur in the same way that seasonal flu spreads. Flu viruses are spread mainly from person to person through coughing or sneezing by people with influenza. Sometimes people may become infected by touching something – such as a surface or object – with flu viruses on it and then touching their mouth or nose.

4. What are the signs and symptoms of this virus in people?

The symptoms of 2009 H1N1 flu virus in people include fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and fatigue. A significant number of people who have been infected with this virus also have reported diarrhea and vomiting. Severe illnesses and death has occurred as a result of illness associated with this virus.

5. How long can an infected person spread this virus to others?

People infected with seasonal and 2009 H1N1 flu shed virus and may be able to infect others from 1 day before getting sick to 5 to 7 days after. This can be longer in some people, especially children and people with weakened immune systems and in people infected with the new H1N1 virus.

6. What is the best way to keep from spreading the virus through coughing or sneezing?

If you are sick with flu-like illness, CDC recommends that you stay home for at least 24 hours after your fever is gone except to get medical care or for other necessities. (Your fever should be gone without the use of a fever-reducing medicine.)
Keep away from others as much as possible. Cover your mouth and nose with a tissue when coughing or sneezing. Put your used tissue in the waste basket. Then, clean your hands, and do so every time you cough or sneeze.

7. What should I do if I get sick?

If you live in areas where people have been identified with 2009 H1N1 flu and become ill with influenza-like symptoms, including fever, body aches, runny or stuffy nose, sore throat, nausea, or vomiting or diarrhea, you should stay home and avoid contact with other people. CDC recommends that you stay home for at least 24 hours after your fever is gone except to get medical care or for other necessities. (Your fever should be gone without the use of a fever-reducing medicine.) Stay away from others as much as possible to keep from making others sick.Staying at home means that you should not leave your home except to seek medical care. This means avoiding normal activities, including work, school, travel, shopping, social events, and public gatherings.

If you have severe illness or you are at high risk for flu complications, contact your health care provider or seek medical care. Your health care provider will determine whether flu testing or treatment is needed.

8. Are there medicines to treat 2009 H1N1 infection?

Yes. CDC recommends the use of oseltamivir or zanamivir for the treatment and/or prevention of infection with 2009 H1N1 flu virus. Antiviral drugs are prescription medicines (pills, liquid or an inhaled powder) that fight against the flu by keeping flu viruses from reproducing in your body. If you get sick, antiviral drugs can make your illness milder and make you feel better faster. They may also prevent serious flu complications. During the current pandemic, the priority use for influenza antiviral drugs is to treat severe influenza illness (for example hospitalized patients) and people who are sick who have a condition that places them at high risk for serious flu-related complications.

9. Can I get infected with 2009 H1N1 virus from eating or preparing pork?

No. 2009 H1N1 viruses are not spread by food. You cannot get infected with novel HIN1 virus from eating pork or pork products. Eating properly handled and cooked pork products is safe.

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Human Resources

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1. How do I apply for a job with the City of Manhattan?

Visit www.HRePartners.com
Once you register, you can submit your eApplication for any position that comes available with any Kansas HRePartners member. You may also customize your eApplication by pasting in your cover letter, résumé, or other information. You will be able to update your eApplication information at any time. Current Employment Opportunities

2. I have a complaint - who do I speak to about my concerns?

That depends on the basis for your complaint. Please start by contacting the Human Resources Department at (785)587-2440 and describing the basis for your complaint. We will try to direct you to the person responsible for assisting your need.

3. What benefits do City employees receive?

The City offers excellent employee benefit programs such as: Paid Holidays, Vacation and Medical Leave Days; Health and Dental Insurance; Flexible Benefits; Life Insurance; Deferred Compensation Programs; Savings Bond Program; Employee Assistance Program; Optional Voluntary Insurance Plans; Educational Assistance Program; Training; Retirement Benefits and others. More detailed information on these benefits are available here on the Benefits page.

4. Who do I contact about wage and pay issues?

The Kansas Department of Labor, Employment Standards at 401 SW Topeka Boulevard; Topeka KS 66603; (785)296-4062. Kansas Department of Labor

5. Where do I go to obtain a new Social Security Card?

Take photo identification to the Social Security Administration Office is located 1121 Hudson Ave, Ste A; Manhattan KS 66503, or you may contact them by phone (785) 539-4681.

6. Is there any place in the community that offers legal services for low-income citizens?

Flint Hills Legal Services provides legal assitance to low income persons in civil matters, and assists persons with governmental benefits, consumer cases, and family law matters. Flint Hills Legal Services is located at 104 S. 4th Street in Manhattan, and can be reached by phone at (785)537-2943.

7. Who can I talk to about a complaint I have with a local business?

Depending on the nature of the complaint, you can try to call Consumer Complaints and Inquiries at 1-800-432-2310 Consumer Product Safety Commission at 1-800-638-2772 or the Consumer Protection Division at 1-800-432-2310.

8. How can I get some assistance with medical care or child care if I'm on a fixed income?

You can contact the local Social and Rehabilitation Services (SRS) office at 2709 Amherst or by calling (785)776-4011.

9. How do I get more information about the events in the Manhattan area?

Try contacting the event sponsor, the Manhattan Chamber of Commerce at (785)776-8829, or the Community Information Center at (785)776-4741

10. How do I file for unemployment?

Kansas Unemployment Call Center
P.O. Box 3539
Topeka, KS 66601-3538
visit https://www.uibenefits.dol.ks.gov/ or call 1-877-665-4457 for assistance

Fax - 785-296-3249

Topeka Area - 785-575-1460

Claim Specialists are available:
Monday, Tuesday, Wednesday and Friday - 8 a.m. to 4 p.m.
Thursday - 8 a.m. to 3:15 p.m.

Toll free number if you live outside the local calling area 800-292-6333.

For assistance visit the Manhattan Workforce Center at 205 S. 4th ST, Ste 1A; Manhattan KS 66502; or call them for further information (785)539-5691.

11. Who do I call about my landlord (tenant) issue?

In Manhattan, you may call (785)587-2443. We are not attorneys, but we can provide you with information and with copies of the Kansas Residential Landlord and Tenant Act.

12. Who can I call if I believe I have suffered discrimination in employment, housing, or public accommodations?

Contact the Human Relations Division at (785)587-2443.

13. How many employees does the City have?

The City of Manhattan currently employes approximately 335 regular full- and part-time employees. The City also staffs hundreds of additional seasonal recreational positions throughout the year.

14. Where can I get help in my search for employment?

Try contacting the Kansas Department of Human Resources, "Manhattan Work Force Center" at (785)539-5691; ot try visiting the KANSASWORKS website at www.kansasworks.com. Or try one of the Temporary Service agencies: Manpower Temporary Services; 555 Poyntz, #245; (785)776-1094. Express Personnel Services; 3035 Anderson Ave; (785)776-6700. Kansas Job Link website

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Legal

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1. What is the function of Municipal Court?

The Municipal Court has jurisdictions of violations of City ordinances for traffic cases and other types of cases, such as fire code and parking violations along with other misdemeanor criminal matters. All other more serious criminal matters are handled through the District Court.

2. Where is the Municipal Court located?

The Manhattan Municipal Court is located at 610 Colorado Street and can be reached by calling 587.2450.

3. What are the hours of Municipal Court?

Municipal Court is open from 8:00 a.m. to 5:00 p.m. Monday through Friday. Municipal Court offices are closed between noon and 1:00 p.m. for lunch. To contact Municipal Court, call (785)587-2450.

4. Who is the Municipal Court Judge?

The Municipal Court Judge is Patrick Caffey. He can be reached at the Municipal Court, (785)587-2450, at 610 Colorado.

5. What is a no contest (nolo contendere) plea in Municipal Court?

Although a no contest plea is entered without an admission of guilt, the defendant does not contest the facts and will be found guilty without a trial and a sentence will be imposed. As with a plea of guilty, one may be present mitigating matters to the court.

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Parks & Recreation

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1. Are there any grave spaces at Sunset Cemetery?

Sunset Cemetery is sold out. Lot owners may sell spaces back to the City, and in turn, the City will sell said spaces on a first come, first serve basis. More...

2. Are there fish in the Anneberg Lake and who can fish there?

Yes, there are fish in the lake. It is stocked annually and regularly hosts a nationally sponsored youth fishing clinic. Although the lake was intended for area youth and seniors, fishing is allowed, as provided by state fishing regulations, and specific rules as posted at the lake. More...

3. Can a wedding be scheduled in the Rose Garden in City Park?

Yes, but you must schedule your wedding date through the Parks and Recreation Office in City Park, 1101 Fremont. More...

4. Can I plant my own trees on the right-of-way?

A permit, which is issued by the Forestry Supervisor, is required to plant trees on the right-of-way. Anyone wanting to plant trees on the right-of-way will need to have their plans reviewed and approved prior to planting. More...

5. Can someone from the Forestry Section inspect and work on my City trees?

Yes, the Forestry Supervisor will inspect City trees on request. After the trees have been inspected, the appropriate measures will be scheduled and the work will be performed by the Forestry Crew.

6. Do I have to pay for the work done by the Forestry Section?

No, all of the services provided by the Forestry Section are performed without charge.

7. What are the rules for the decoration of lots in Sunrise and Sunset Cemetery?

See the related document below for the answer to this question. Sunset Marker Section

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Public Works

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1. What is the Mission of Public Works?

The Public Works Department provides the resources to efficiently manage and maintain programs those services and facilities that are vital to the community's health, safety, and welfare such as: streets and traffic control devices; storm drainage and flood protection systems; and public buildings. The Utilities Division makes its home in the Public Works Department.

2. What is Manhattan's Standard Traffic Ordinance?

It can be found at the following link. PLEASE NOTE: This is a large file. It will take a few moments to download. Standard Traffic Ordinance

3. How can I find out the easements on my property?

That information can be found on a plat map. You may contact Public Works at (785)587-2415.

4. How can I find out where a street is located within the City of Manhattan?

That information can be obtained from a City of Manhattan Road Map. To obtain a copy of that map Contact Customer Service at (785)587-2485 or Public Works at (785)587-2415. That information can also be obtained from the City/County GIS website. GIS Website

5. How can I get a copy of a Subdivision Plat drawing?

For copies of Subdivision Plat drawings contact our Customer Service Desk at (785)587-2485 or our Public Works Department at (785)587-2415.

6. How do I get a stop sign installed in my neighborhood?

Regulatory signs require a traffic study prior to installation. Please contact Public Works - (785)587-2415.

7. How do I get my alley or street paved?

Petition the City to establish a benefit district.

8. How do I request a street light for my neighborhood?

The City has a street light policy which governs the placement of street lights. Contact Public Works at (785)587-2415.

9. I am coordinating a road race, who do I contact?

Applications for parades and races are available in Customer Service.

10. I am having a neighborhood block party. Do I need a permit?

Yes. Applications are available at the Customer Service Desk at City Hall.

11. I have a drainage easement on my property. What can I build on this easement?

Drainage easements must be keep clear of all obstacles in order to properly carry the run-off from storms. Flower and vegetable gardens are generally allowed as long as they do not have landscape timbers or other border material. Building, fences, new trees, playground equipment such as swing sets, and similar items that would impede the flow of water or trap debris must not be placed in a drainage easement.

12. I have a utility easement on my property. What can I build on this easement?

Generally, the City allows property owners to construct fences within utility easements. Sheds or other structures are not allowed. Removal/replacement is the responsibility of the property owner.

13. I have concerns about Storm Water Drainage. Who do I contact?

The City of Manhattan has a Stormwater Management Plan in place and is working on achieving its goals. To speak to someone regarding you concerns please call our City Engineers Office at 785-587-2415. For Floodplain Map copies and or questions, please contact our Community Development Department at (785)587-2412.

14. I need to locate sewer & water lines on my property. Who should I call?

For City maintained lines contact the Department of Utilities at 587-4530. For lines privately maintained contact the Kansas "One-Call" system at 1-800-DIG-SAFE.

15. I'm having a garage sale, wedding reception, party, or meeting in my home. Can I cover the No Parking signs temporarily?

No, you may not cover the No Parking Sign. Parking restrictions are established by ordinance and cannot be modified without amending the ordinance.

16. My business has a parking lot. Can I push the snow onto the public roadway?

No. City ordinance prohibits property owners from pushing snow from private property into the street.

17. My neighbor has diverted water onto my property. Who do I contact?

This is a civil matter and the City does not become involved

18. People are parking in front of my house and therefore I am unable to park there. Can I restrict the area in front of my house so that only I can park there?

No. The street is available for public use and cannot be reserved for individuals.

19. People are parking too close to my curb. Will the City paint the curb near my driveway?

No. However, the property owner may paint the curb three (3) feet from the end of the radius using yellow paint.

20. The street light in my neighborhood is burned out. Who do I call?

The street lights are maintained by Westar at 1-800-383-1183 .

21. What are the steps necessary to get parking regulations changed on my street?

Submit a letter to Public Works outlining your requested change. The letter must be signed by as many property owners as possible who will be affected by the change. Parking regulation changes are established by ordinance, and must be approved by the City Commission.

22. When is there a City-wide clean-up program?

The City, in partnership with several local refuse companies, conducts an annual spring clean-up. It is generally held the last week of March or the first week of April. For more information contact Jeff Walters, Public Works Superintendent.

23. When will my neighborhood street be treated for ice or have the snow plowed?

The City has an Ice/Snow Control Policy. It assists the Public Works Department during ice/snow storms. Major arterials and areas around schools are treated first. Collector and residential streets with steep hills are next. The remainder of the neighborhood streets are treated as time allows and depending on the storms severity.

24. Where can I get a Street Map of the City of Manhattan?

You can get a Street Map of the City of Manhattan at the Customer Service Desk on the second floor of City Hall or call (785)587-2485.

25. Who determines which curbs are to be replaced?

That responsibility lies with the City, and repairs are either performed by and/or administered by the Public Works Department.

26. Who determines which streets will be part of the street maintenance program?

The City has a Pavement Management Program which assists in identifying streets requiring maintenance. The Public Works Department develops the annual Street Maintenance Project.

27. Who do I call for a new street address?

The Public Works Department assigns new addresses. To speak to someone regarding this call (785)587-2415.

28. Who do I call if I see a stop or yield sign missing, or a traffic light that is burned out?

These are considered to be events requiring a response by City crews in a timely manner. Monday through Friday from 8:00 a.m. to 5:00 p.m. call (785)587-4541. At all other times, please call the Riley County Police Department at (785)537-2112.

29. Who do I call to have my gravel alley or street bladed?

The Street Division is responsible for maintenance of all streets and alleys. Gravel alleys and streets are periodically graded during the year, but are considered low priority for maintenance.

30. Who do I contact to determine special assessment costs for developments?

To obtain estimated special assessment costs for new projects under construction contact Public Works - Engineering - (785)587-2415. For completed projects, contact Finance at (785)587-2465.

31. Who do I contact to find out the dimensions of a lot?

Lot dimension information can be found on Subdivision Plat drawings. We can provide a copy of the Plat for you. Please contact our Customer Service Desk at (785)587-2485.

32. Who do I talk to about getting a traffic signal or sign installed?

Public Works, please call (785)587-2415.

33. Who is responsible for maintaining the sidewalk along my property?

State statute places the responsibility of sidewalk maintenance upon the property owner.

34. Who is responsible for maintenance of my driveway which is within the public right-of-way?

The property owner is responsible for all necessary maintenance of their driveway.

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Sunset Zoo

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1. When is Sunset Zoo open? What happens to the animals in the winter?

Sunset Zoo is open seven days a week, 360 days a year! During April-October, the Zoo is open 9:30 a.m. - 5:00 p.m. November to March, the Zoo is open noon - 5:00 p.m. 98% of our animal collection enjoys the cold Kansas winter and can be seen on exhibit year-round.

2. Can I rent Sunset Zoo facilities for an event?

Yes. The Zoo offers a variety of rental packages for birthday parties, weddings, corporate events, and community organizations. For more information about birthday parties click here; learn more about additional rental options here.

3. How can I get involved with the adult (age 17 and up) volunteer program at Sunset Zoo?

A Docent is a trained volunteer. Docents complete a 12-week training course where they learn about Sunset Zoo history and its animal collection. Active Docents who complete the training must donate at least 40 hours of service to the Zoo each year. Docent orientation sessions are usually held in January and September. Contact (785) 587-APES or e-mail SunsetZoo@ci.manhattan.ks.us.

4. Can the Zoo help me remove wild, hurt or abandoned animals from my yard?

No. If you live within City limits call Manhattan's Animal Control at RCPD, 785-537-2112. For help with an injured animal, call KSU Veterinary School at 785-532-5690.

5. How will Brownie our beloved grizzly bear be remembered?

Brownie has been Sunset Zoo's most beloved figure for generations of Zoo friends. Sunset Zoo has set up a fund in Brownie's name to memoralize his kind spirit at the Zoo. Visit this address to learn more about Brownie's passing and to leave personal comments and memories about Sunset Zoo's loveable old bear.

http://www.ci.manhattan.ks.us/index.aspx?nid=1264

6. I hear the Zoo does work in Paraguay. Do Paraguayans eat foods like tacos, burritos, quesadillas and nachos?

No. Those are all foods identified with traditional Mexican cuisine. Paraguayans eat a few corn based dishes such as Sopa Paraguaya (corn casserole), a variety of vegetable and meat based dishes such as Milanesa (similar to chicken fried steak), and many kinds of pastries. Everyone carries a thermos with matè, a Paraguayan tea. A Paraguayan without matè is like a man without a country!

7. Why is there a house in the middle of the Zoo?

A member of the Zoo staff lives in the house to provide 24-hour security at the Zoo; a requirement of our Association of Zoos and Aquariums (AZA) accreditation. When admission to the Zoo was free, the house was used by the Zoo superintendent. It was not uncommon for guests to peer into the windows in search of "wild" animals.

8. Are the peacocks supposed to be walking around the Zoo?

Yes. The peacocks are free to roam around the Zoo 24-hours a day. They occasionally will take a trip outside the Zoo to neighboring homes, but will always come back to their food source, the Zoo.

9. When was Sunset Zoo founded? Why is it called Sunset Zoo?

In 1929 the City of Manhattan purchased a track of land called Sunset Cemetery. Portions of this land were deemed unusable because the soil was too rocky to bury people in; this area became Sunset Zoo. The Zoo was not chartered as a park until 1934; however we know there were animals here in 1930. Because of the discrepancies, Sunset Zoo maintains a founding year of 1933.

10. Will the Zoo be expanding or adding soon?

Sunset Zoo is currently proposing the construction of a new education and entry complex. This complex is a much needed addition to the Zoo and would allow for expansion of the Zoo's educational offerings, an indoor rental space, new educational animal holding, and a year-round gift shop. For more information, call Sunset Zoo at 587-2737.

11. I want to work at a Zoo. What should I do to prepare for this job?

There are a variety of opportunities in the Zoo community. Positions are available in animal management, animal husbandry, education, conservation, marketing, etc. To learn more about these careers, visit the Association of Zoos and Aquariums' website. Also, you can VOLUNTEER at your local Zoo - the opportunities are endless and the experience will be invaluable in your job search.

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Utilities

Show All Answers

1. Who do I call for water service and disconnect?

The Customer Service division (785-587-2480) handles the water billing from sign-up to shut-off. They will set up your account for billing and answer questions regarding your account.

2. Who do I call to locate water or sewer lines within the City limits?

Messages for the Utility Locate Specialist can be directed to the City Street Deptartment at (785)587-4540 or to the Utilities Administration office at (785)587-4530.

3. Do I call the City offices to begin electric or gas service?

No, the City only provides water and sewer utility services. Electric service is provided by Westar Energy at 1-800-383-1183. You can also reach them at www.wr.com. Gas Service is provided by Kansas Gas Service at 1-800-794-4780. You can also reach them at www.kgas.com Westar Energy

4. Who do I call about Backflow Prevention & Cross Connection Control?

Backflow preventers are mechanical devices which, when properly maintained prevent dangerous contaminants and pollutants from entering the public water supply. Water purveyors, such as the Wichita Water & Sewer Department, are required by the Federal Safe Drinking Water Act of 1974 to implement a cross connection control program to protect the water supply from materials connected to the water system. State Law and Local Codes require that unprotected connections be addressed with proper protection for the hazard or water service to the consumer must be terminated. The Cross Connection Section works to ensure safe water for all consumers of water in our system. Please call [785] 587-4530 or [785]587-4536 if you have questions about cross connections or backflow prevention issues in your water system.

5. Our water is yellow, rusty, brown, smells bad, tastes funny - have you had any reports about the water being like this or who should I call?

Anytime there is a concern about the quality of water, please call us. To report problems or complaints, please call (785)587-4530 during the hours of 8:00 a.m. to 5:00 p.m. After hours, you can also call (785)587-4547 or (785)587-4550.

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Wastewater Division

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1. How much wastewater is treated on a daily basis at the wastewater treatment plant?

It varies. But the average is 5 million gallons per day. Only wastewater at goes into the sanitary sewer system goes to the treatment plant. Rainwater that goes into the storm sewers is discharged to the river without being treated.

2. Who will check to see if a sewer backup is my problem or the City's?

The City's sewer maintenance crew will readily answer such inquiries. Contact the Utilities Division of Public Works at (785)587-4530 from 8:00 a.m. to 5:00 p.m. or the Water & Sewer 24-hour emergency number at (785)587-4547. Sewer maintenance personnel will be dispatched to the location. If a problem is found in the City's sewer, it will be corrected. However, if the problem is not city related, you will be notified and a plumber should be contacted.

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Water Division

Show All Answers

1. Where does the City get its water?

The City of Manhattan uses groundwater as its source of drinking water. The City has 16 wells that pump groundwater to the water treatment plant.

2. How does the City treat our drinking water?

The City of Manhattan Water Treatment Plant, softens, fluoridates, disinfects (chlorinates), and filters our drinking water.

3. What is the quality of our drinking water?

The City of Manhattan Utilities Department prepares an annual report called Consumer Confidence Report (CCR), this report is a detailed summary of our drinking water quality. This CCR is published and mailed to all customers every June. Copies are available at City Hall at no charge or can be requested by calling (785) 587-4530.

4. When should I let someone know that my water bill is higher than usual?

Please call Customer Services (587-2480) AS SOON AS YOU RECEIVE YOUR BILL. Waiting several days can make it impossible to track the cause of the higher usage.

5. Who do I call for water service or disconnect?

The Customer Service Division (785-587-2480) handles the water billing from sign-up to shut-off. They will set up your account for billing and answer questions regarding your account.

6. What is water hardness?

Water hardness is related to the amount of calcium, magnesium, or iron minerals in the water. The more of these minerals present in the water, the harder the water. Manhattan's water is considered moderately hard. It contains between 5 and 9 grains per gallon (or about 86 to 154 ppm) of hardness. The City of Manhattan softens the water to make it more palatable and to reduce the amount of soap and detergents used by customers. Water hardness of the City's finished water does not stay constant but varies daily depending on the blend mix from the 16 public water supply wells and the treatment process.

7. What is fluoride level in the City's drinking water hardness?

Fluoride occurs naturally in groundwater. The concentration of fluoride in the raw water from the City's 16 pubic water supply wells is usually low (Less than 0.2 mg/L). Fluoride is added to the finished water at the City's Water Treatment Plant to help prevent tooth decay. The average concentration of fluoride in the finished water is 1.0 mg/L. At concentration below 0.7 mg/L, fluoride will not be of any benefit.

8. Can I install my own water service line? Will the Water Department extend the water service line to my house?

The Water Department will install a meter and extend a service line from the main to the meter. The property owner is responsible for extending the service line from the meter to the house. A plumber should be contacted for installation costs. You may install your own service line; however, it must meet all City specifications, and be of acceptable material and depth. You may contact the Water Department at 587-4530 or 587-4550 for more information.